E-commerce spends a lot of money manually optimizing UX: from identifying potential UX opportunities, to running A/B tests, to hiring engineers and designers to implement solutions. But is there a better way? What if instead, all online storefronts were powered by AI—so that shoppers always got the best personalized experience by default?
By unifying to provide a consistent, smart UX, e-commerce give customers what they want and catch up to Big Tech. Read more in Peter Szalontay’s article on RetailCustomerExperience.com: